We’re Hiring



We are on the search for fabulous people to join our team at Vanilla Norwich 


Are you looking to join a company that is passionate about its employees and where virtually no day is the same?

Then we have the perfect role for you at Vanilla.

Vanilla is a cool, directional multi-product independent boutique; a great fashion destination that produces trend led and current wardrobe ‘must haves’ at competitive prices, offering a one to one service that is second to none.

We are looking for a dedicated Floor Manager who can empower and energise the team in order to provide every Vanilla customer with an exceptional experience. 

You will be tasked with building relationships with customers and suppliers whilst ensuring Vanilla operates in a manor in line with company procedures.

Are you in love with social media? Along side the Social Media Director you will be  managing established Social Media platforms, develop relevant content, create, curate and manage all published content.

You will monitor, listen and respond to users socially and develop and expand the community.

Are events your thing? At Vanilla we proudly present in store fashion shows, Pop up Shops, styling workshops. You’ll be working in an environment where ideas are celebrated and you can really make a difference.

Key skills

Passionate about the brand and living our values

A genuine passion and energy for Fashion, customers, customer experiences and the love of people is essential.

Fashion retail experience, a love of clothes and all things fashion. 

Strong customer service skills and previous experience in leading and developing a team

Strong commercial acumen, results driven, with the ability to energise and empower the team.

Good organisational skills and an eye for detail.

Ability to maintain store standards and procedures in line with company guidelines whilst maintaining a happy and motivated team.

Ability to influence and build external and internal relationships cross-functionally.

Last but by no means least – Stylish, well groomed and professional.


As Trainee Floor Manager you will partner with the wider management team to fulfil stores KPIs and maximise profits. You will lead by example in delivering a best in class customer service experience and ensure that the team is engaged to deliver results. Being part of Vanilla means you will love our amazing product enjoy our generous staff discount.


This exciting role will be using your people skills and develop commercial acumen to drive store service and financial performance.  

Working as part of the Vanilla store management team, you will be tasked with sharing your retail knowledge to drive performance, energise and empower your team. 

You will manage all social media platforms, create great content and widen the community.

You will be tasked with opening and closing the store, develop VM skills and manage  stock levels, making this a varied and fast paced role.


  • You will be experienced within fashion retail with management exposure and ready to take the next step
  • Some understanding of back of house operations and stock replenishment procedures
  • Great prioritisation and time management skills
  • A love for all things fashion retail and knowledgeable about trends and industry developments
  • Understand and regularly use social media platforms
  • Experience working at pace in a fast moving, changing environment
  • A passion for customer service and product means you lead by example to set the bar for your team

You will be proud to share our values:


If you LOVE fashion and have an eye for detail we would love to hear from you!

Fashion Styling experience is not essential as training will be given but a background in customer service / retail is required. The vacancy will require weekend work and attending out of hours events, promotions and training.


A genuine passion and energy for Fashion, customers, customer experiences and the love of people is essential.

Portray a stylish image showing trend awareness

 Excellent communication skills

 A flexible approach and be able to turn your hand to a variety of jobs daily. 

Duties and responsibilities: 

Customer service


Sales achievement

Processing Deliveries

Stockroom Work

Promotion of the company’s name and reputation

Communication skills



Send your CV to louise@vanillanorwich.co.uk

Closing Date Friday 21st March 2019

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